Privacy Policy

Effective Date: March 20, 2026

Green Thumb Ranch (“Green Thumb Ranch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, greenthumbranch.com (the “Site”).

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you may have regarding your information.

1. Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, booking details, event registration details, and any messages, requests, or other information you submit to us.

This information may be collected when you:

• submit an inquiry through our contact form,
• request to book animals for an event,
• register for or reserve a space at an event,
• sign a contract, waiver, or other event-related form,
• make a payment,
• purchase products from our online shop,
• inquire about or purchase animals, farm products, plants, apparel, coffee, eggs, fruits, vegetables, herbs, freeze-dried fruit, trees, palms, coconut trees, or other ranch-related goods,
• contact us by email or website contact form.

We may also collect certain information automatically when you use the Site, such as your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location based on IP address, and dates and times of access. We may collect this information through cookies, pixels, analytics tools, server logs, and similar technologies.

If you make a payment through the Site, payment information may be collected and processed by a third-party payment processor. We do not typically store full payment card numbers on our own servers.

2. How We Use Your Information

We may use your information to:

• respond to inquiries and provide customer support,
• process bookings, reservations, registrations, and purchases,
• communicate with you about events, appointments, orders, deliveries, pickups, or services,
• send confirmations, reminders, invoices, receipts, contracts, waivers, shipping notices, and updates,
• fulfill and coordinate the sale, shipment, delivery, or pickup of products, plants, or animals,
• operate, maintain, improve, and secure the Site and our business,
• monitor usage and troubleshoot technical issues,
• detect fraud, protect our rights, and enforce our policies,
• comply with legal, tax, accounting, and regulatory obligations.

3. Products, Farm Goods, and Animal Sales

We may offer products and goods through the Site, including but not limited to roasted coffee, apparel, eggs, fruits, vegetables, herbs, freeze-dried fruit, fruit trees, non-fruit trees, palms, coconut trees, and other farm, nursery, or ranch-related items.

We may also offer animals for sale from our farm or from partner farms or agricultural partners we work with. Information you provide in connection with these inquiries or purchases may be used to process the sale, communicate with you, coordinate pickup or delivery, and maintain transaction records.

Some products or animals may be sourced from neighboring farms, partner farms, or local agricultural partners. Product availability and sourcing may change from time to time.

4. How We Share Information

We do not sell your personal information.

We may share your information with:

• service providers that help us operate our website or business, such as website hosts, ecommerce providers, payment processors, shipping providers, email providers, communication platforms, analytics providers, and similar vendors,
• farm, fulfillment, delivery, or sourcing partners when reasonably necessary to fulfill an order, coordinate pickup or delivery, or process the sale of products or animals,
• legal or governmental authorities when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, safety, property, or others,
• parties involved in a business transfer, merger, acquisition, or sale of all or part of our business or assets.

5. Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies to keep the Site functioning, remember preferences, improve user experience, understand how visitors use the Site, maintain shopping cart functionality, and measure the effectiveness of promotions or communications.

Most web browsers allow you to manage cookies through browser settings. Disabling cookies may affect certain features of the Site.

6. Events, Bookings, Orders, and Communications

If you submit a request to visit the farm, attend an event, book animals, place an order, or inquire about products or services, we may use your information to review and respond to your request, confirm availability, process payments, coordinate logistics, fulfill orders, and communicate with you about your visit, booking, order, or event.

If you provide a phone number, you agree that we may contact you by phone or text message regarding your inquiry, booking, appointment, order, delivery, pickup, or event. Message and data rates may apply depending on your carrier.

7. Photography and Video at the Farm and Events

By visiting Green Thumb Ranch, attending an event, participating in an activity, or entering our property, you acknowledge and agree that Green Thumb Ranch and its representatives may photograph, film, or otherwise record you, your likeness, your image, your voice, and members of your group while on the property or participating in events or activities.

These photos, videos, and recordings may be used by Green Thumb Ranch for lawful promotional, advertising, marketing, editorial, and business purposes, including on our website, social media pages, digital advertisements, printed materials, third-party media platforms, and other promotional channels, without further notice or compensation.

If you do not wish to appear in photos or videos, please notify us before or upon arrival at the event or farm visit. While we will make reasonable efforts to honor such requests, we cannot guarantee that you will not appear in background, crowd, or incidental images captured in public or group settings.

Parents or legal guardians are responsible for notifying us by email (info@greenthumbranch.com) regarding minor children in their group if they do not wish for them to be photographed or recorded.

8. Food, Plant, and Agricultural Products

If you purchase roasted coffee, eggs, fruits, vegetables, herbs, freeze-dried fruit, or other consumable products from us, we may use your information to process the transaction, fulfill the order, provide shipping or pickup updates, and address customer service matters.

If you purchase fruit trees, palms, coconut trees, or other plants, we may use your information to coordinate availability, delivery, pickup, care-related communication, and customer service.

You are responsible for reviewing product descriptions, ingredient information, care instructions, storage instructions, and any usage information we provide. If you have dietary, allergy, agricultural, or planting concerns, please contact us before purchasing.

9. Children’s Privacy

Green Thumb Ranch welcomes families, but the Site is intended for use by parents, guardians, and adults making inquiries, reservations, bookings, and purchases.

We do not knowingly collect personal information directly from children under 13 through the Site. If you believe a child has provided personal information to us directly, please contact us so we can review and delete it as appropriately.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, fulfill orders, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and reporting obligations.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Choices

Depending on your location, you may have rights regarding your personal information, including the right to request access to certain information we hold about you, request correction of inaccurate information, request deletion of certain information, or opt out of certain communications.

To make a privacy-related request, please contact us using the information below.

13. Third-Party Links and Services

The Site may contain links to third-party websites, services, or tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information to them.

14. Do Not Track

Some web browsers may transmit “Do Not Track” signals. Because there is no universally accepted standard for responding to these signals, the Site may not respond to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date above. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at: